Customer Experience Representative
Company: BrandsMart
Location: West Palm Beach
Posted on: April 1, 2026
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Job Description:
Job Title: Customer Experience Representative Job Family: BMUSA
Customer Service FLSA Status: Hourly Job Code: Date
Created/Updated: Summary: The Customer Experience Representative
(CER) will act as a liaison between various departments including
the cash office, customer service and returns. They must be able to
handle customer inquiries, while providing solutions in the best
interest of both BrandsMart USA and the customer. The CER must be
able to communicate with multiple departments, buyers, management,
and retail store personnel to find resolutions for customer
inquiries. Duties and Responsibilities: Cashier Operate cash
terminals and verify purchase price Process payments Clean and
maintain cash office Detect common signs of shop lifting, theft,
and other security risks and promptly communicate potential
problems to store management Returns Knowledge of BrandsMart USA
return and exchange policies Handle all customer inquiries quickly
in a courteous and efficient manner Must be able to provide a
solution with minimum supervision In specific locations, receive
and document customer repairs. Prepare transfer forms to track
merchandise and for safe transport to the BrandsMart Service Center
Customer Service Handle incoming customer calls pertaining to
customer inquiries quickly in a courteous and efficient manner.
Assist customers with delivery related inquiries Must be able to
provide a solution with minimum supervision Required Education,
Experience, and Certifications: Any combination of education and
experience equivalent to graduation from high school or any other
combination of education, training or experience that provides the
required knowledge, skills and abilities to accurately perform the
above requirements No prior experience is required. Prior retail
and/or customer service experience is preferred Required Skills and
Competencies: Ability to read and write fluently in English (or
another language as may be required) sufficiently to communicate
with customers, read invoices, repair orders, faxed requests and
similar written materials Basic math skills, including
multiplication, addition, subtraction and division, necessary to
verify amounts and costs of repairs and parts and quantities as may
be required The above statements are intended to describe the
general nature and level of work performed by team members assigned
to this classification. The statements are not intended to be an
exhaustive list of all job duties performed by team members
assigned to this classification.
Keywords: BrandsMart, Tamarac , Customer Experience Representative, Customer Service & Call Center , West Palm Beach, Florida
