Mobile Device Mgmt Admin
Company: EduServe LLC
Location: Fort Lauderdale
Posted on: May 5, 2024
Job Description:
Job Description
JOB PURPOSE
The MDM Administrator with a focus on Mobile Device Management
(MDM) platforms, will be responsible for managing and maintaining
Apple, Windows, Google devices within a K12 educational
environment. They will leverage their expertise in MDM
administration to ensure efficient device deployment,
configuration, and ongoing management. The role requires a strong
understanding of K12 requirements, excellent technical skills, and
the ability to provide effective support to educators and
administrators.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Administer and maintain devices in a K12 educational setting,
ensuring optimal performance, security, and usability.
- Oversee the deployment, configuration, and ongoing maintenance
of Windows, Apple iOS and MacOS, and Chrome MDM platforms across
the K12 educational environment, ensuring that all devices are
properly managed and aligned with educational goals.
- Utilize MDM solutions, to deploy, configure, and manage
devices, tailoring them to meet the unique needs of education.
- Develop and implement MDM strategies, policies, and procedures
to streamline device provisioning, enrollment, management, and
software distribution.
- Collaborate with IT staff, educators, and administrators to
understand their requirements and provide technical support and
guidance related to devices and MDM.
- Troubleshoot and resolve issues related to devices, MDM
profiles, and software deployments, ensuring minimal disruption to
educational activities.
- Stay informed about the latest technologies, MDM best
practices, and educational technology trends, and recommend
innovative solutions to enhance the educational experience.
- Conduct regular audits and assessments of devices and MDM
configurations to ensure compliance with security standards, data
protection regulations, and licensing requirements.
- Provide training and technical guidance to end-users, including
teachers, staff, and students, to promote effective and efficient
usage of devices and associated applications.
- Collaborate with vendors, service providers, and support to
troubleshoot complex technical issues and coordinate repairs or
replacements when necessary.
- Maintain accurate documentation, including device inventories,
MDM configurations, support tickets, and knowledge base articles,
to facilitate knowledge sharing and reference.
- Perform other duties as delegated by supervisor.
- Follow federal and state laws, as well as company
policies.**MAY PERFORM OTHER DUTIES AS ASSIGNED**
DISCLAIMER
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of personnel so
classified.
SKILLS AND KNOWLEDGE
- Proficient in Apple operating systems, software, and hardware,
including macOS, iOS, iPadOS, and associated applications.
Preferably experience with Mosyle or JAMF MDM platform.
- Proficient in Windows operating system, software, and hardware,
including Windows 10, 11, and associated applications. Preferably
experience with INTUNE platform.
- Proficient in Windows operating system, software, and hardware,
including Chrome OS associated applications. Preferably experience
with Google Admin platform.
- Strong understanding of Mobile Device Management (MDM)
concepts, principles, and best practices.
- Experience with MDM administration, including device
enrollment, configuration, and policy management.
- Knowledge of K12 educational technology requirements, including
student privacy regulations and content filtering.
- Solid knowledge of networking concepts, protocols, and security
principles.
- Ability to troubleshoot and resolve hardware and software
issues.
- Familiarity with device imaging and deployment methods.
- Strong analytical and problem-solving skills, with the ability
to diagnose and resolve technical issues effectively.
- Excellent communication skills to interact with diverse
stakeholders and provide clear technical guidance and support.
- Ability to prioritize tasks, manage time effectively, and work
under pressure to meet deadlines.
- Continuous learning mindset to stay updated with the latest
hardware technologies, MDM advancements, and educational technology
trends.
- Demonstrates enthusiasm and commitment toward the job and the
mission of the company; supports company's goals and strategic
priorities.
- Works and interacts with staff and relates to individuals at
all levels of the organization; relates to individuals at all
levels. As unique situations present themselves, the incumbent must
be sensitive to corporate needs, employee goodwill, and the public
image.
JOB REQUIREMENTS
- Bachelor's degree in a relevant field such as Computer Science,
Information Technology, or equivalent experience.
- Hold a certification in Apple technologies, such as Apple
Certified Support Professional (ACSP) or Apple Certified Mac
Technician (ACMT), or equivalent.
- Relevant certifications include Microsoft 365 Certified:
Enterprise Administrator Expert, Microsoft 365 Certified: Endpoint
Administrator Associate, or similar.
- Familiarity with educational technology initiatives, including
one-to-one device programs, digital classrooms, and remote learning
environments.
- Strong troubleshooting and problem-solving skills, with the
ability to diagnose and resolve technical issues.
- Excellent communication skills, both verbal and written, with
the ability to effectively communicate with technical and
non-technical stakeholders.
- Strong organizational skills, attention to detail, and the
ability to manage multiple priorities in a fast-paced
environment.
- Self-motivated and proactive, with a strong commitment to
customer service and continuous improvement.
- Ability to work collaboratively in a team environment and
independently with minimal supervision.
- Commitment to company values.
- Such alternatives to the above requirements as CSUSA may find
appropriate and acceptable.WORK ENVIRONMENT
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Usual office working conditions.PHYSICAL DEMANDS
- No physical exertion required.
- Required to sit for long periods of time.
- Light work: Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force as frequently as needed to move
objects.
TERMS OF EMPLOYMENT
Salary and benefits shall be paid consistent with CSUSA salary and
benefit policy. Length of the work year and hours of employment
shall be those established by Charter Schools USA.
This document does not create an employment contract, implied or
otherwise, other than an "at will" relationship.
FLSA OVERTIME CATEGORY
Job is exempt from the overtime provisions of the Fair Labor
Standards Act.
EVALUATION
Performance will be evaluated in accordance with Charter Schools
USA's policy.
DECLARATION
Human Resources retain the sole right and discretion to make
changes to this job description. Any employee making changes
unauthorized by the CEO or the Human Resources Department will be
subject to disciplinary action up to and including
termination.
Keywords: EduServe LLC, Tamarac , Mobile Device Mgmt Admin, Administration, Clerical , Fort Lauderdale, Florida
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